Privacy Policy

1. Introduction

UK Underpinning Solutions (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, process, store, and safeguard personal information when you use our website, request quotes, book services, or engage with our underpinning, piling, foundation, and related construction services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all clients, prospective clients, website visitors, and users of our services.

2. Personal Data We Collect

2.1 Information You Provide

When you contact us or request a quote, we may collect:

• Name and contact details (email, telephone number)
• Property or site address, including access details
• Details of the service required, such as underpinning, piling, or basement work
• Payment and billing information for service provision

2.2 Automatically Collected Information

When visiting our website, certain information is collected automatically through cookies and analytics tools, including:

• IP address and device type
• Browser type and operating system
• Pages viewed, time spent, and referral sources

This information is used in an aggregated form to improve website performance, user experience, and service delivery.

2.3 Third-Party Data

We may receive data from third parties, such as site engineers, surveyors, or project partners, necessary to deliver construction services efficiently. All data shared is limited to relevant service requirements.

3. How We Use Personal Data

We use personal data to:

• Respond to enquiries and provide accurate quotations
• Manage bookings and coordinate site work efficiently
• Process payments and issue receipts
• Communicate with clients regarding projects, updates, or follow-ups
• Improve website functionality, performance, and content
• Comply with legal and regulatory obligations

We do not sell, rent, or trade personal data to third parties.

4. Legal Basis for Processing

Our lawful basis for processing personal data includes:

• Consent – when you voluntarily provide data for quotes, enquiries, or service requests
• Contractual necessity – processing required to deliver the agreed service
• Legitimate interests – to ensure efficient service delivery and business operations
• Legal obligation – where data retention is required by law or regulatory authorities

5. Cookies and Website Analytics

Our website uses cookies to enhance usability, monitor traffic, and analyse visitor behaviour. Cookies may collect technical or usage data, which is not personally identifiable unless combined with other information.

You may manage or disable cookies via your browser settings. More information is provided in our Cookie Policy on the website.

6. Sharing Personal Data

We only share personal data when necessary, including:

• With contractors, suppliers, or subcontractors for project delivery
• With IT and website service providers for operational purposes
• With legal, financial, or regulatory advisors as required
• Where disclosure is legally mandated

All third parties must handle data securely and in compliance with applicable data protection laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Measures include secure storage, restricted access, and internal controls.

Despite these measures, no electronic storage or transmission is completely secure.

8. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including service provision, record keeping, and legal compliance. Data no longer required is securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of data where legally permitted
• Object to or restrict certain types of processing
• Request data portability
• Withdraw consent at any time where processing is based on consent

Requests may be submitted using the contact information below.

10. Third-Party Links

Our website may contain links to third-party websites, service providers, or partners. We are not responsible for the privacy practices of these external websites and encourage users to review their privacy policies.

11. Children’s Data

Our services and website are not intended for children under 13 years of age. We do not knowingly collect personal information from children. Any such data discovered will be promptly deleted.

12. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in operations, legal obligations, or website functionality. Any changes will be published on this page with the updated “Effective Date.” Continued use of the website or services constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For questions regarding this Privacy Policy or the handling of your personal data, contact:

UK Underpinning Solutions
Website: https://ukunderpinningsolutions.co.uk/
Email: ukunderpinningsolutions@gmail.com
Telephone: 0800 0996143
Address: 23 Tennyson Avenue, Exeter, EX2 6BS, UK